Albania made 387 mln euro from export of services in 2016

Last year, the Albanian economy exported services to the value of 387 million euros.

According to the Bank of Albania, the revenue from this item in the balance of payments increased by 40% compared with 2015.

Revenues from services do not include payments for work at forward processing industry, those from tourism and transport, which are classified as separate items – they represent mainly receivables of Albanian companies that provide outsourcing services abroad.

As it is known, the most important are the marketing activities of services and customer care, known as a call-centers, so it can be assumed that most of the 387 million euros come from these businesses.

This figure shows the considerable size that the export of services has assumed, and, in particular, those named call-center for the Albanian economy.

It is estimated that these activities employ over 25 thousand Albanians, mostly young people with proficiency in foreign languages.

Export of services is today an important activity for the economy and employment in a global level.

In addition to call center services, an increasingly greater importance is being given to specialized services of information and communication technology.

Many large enterprises in developed economies sign contracts for some of their services with companies operating in countries where labor cost is lower.

In this area, Albania is still far behind compared to other countries of Central and Eastern Europe, also because the market does not provide sufficient human resources.

SCAN

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